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Got questions about Karma? We’re here to help! You’ll find answers to our most commonly asked queries below. If you can’t find what you’re looking for, shoot us a message using the contact form below and we’ll get back to you ASAP!

Frequently Asked Questions

"Bento" (弁当 bentō) or "Bento box" is a single-portion Japanese style lunchbox. A proper bento lunch is crafted with care and should be a complete meal with a variety of tastes, textures, and food groups.
Waiting for you in your Karma kit, you’ll find all these awesome goodies:
  • Karma lunchbox; 2 containers: 650ml + 350ml
  • Stainless steel cutlery set
  • Temperature-holding Thermo Case
  • Sauce pot
  • Food separator
  • 3 x coloured bands
Yep, Karma is good for the planet! Your Karma is made from food-grade material that’s BPA-free. And because it’s durable and reusable, Karma is an eco-friendly alternative to disposable containers.
Absolutely, out Bentos are 100% leakproof which means no spills in your bag or anywhere else.
It sure is, so your food will stay nice and fresh.
The Thermo Case (included in the Karma Kit) is a special feature that maintains the temperature of your Karma contents, using a special thermo layer on its inner surface.
Cleaning your Karma is easy - simply wash by hand using washing up liquid, or place in the dishwasher.
Yes, yes and yes! Karma can be friends with your microwave, fridge and freezer, for the ultimate convenience.

Yes, but high temperatures might damage the soft touch. So for the best longevity of Karma use hand-wash. Or just very gentle program on your dishwasher.

You can choose to purchase from two options: PREP BEGINNER (1x Karma Bento) and PREP MASTER (2+1 Karma Bento FREE!). Simply add items to your cart and follow the steps to complete your order. Once your order’s been placed, we’ll send you a confirmation by email. Easy as! And of course, if you have any issues or questions about your order, just get in touch via our contact form below.
Absolutely. Payments are powered by the popular payment gateway Stripe, which is a robust and secure online payment platform.
We know you’re hanging to get your hands on Karma! We’ll dispatch your item(s) within 2 business days of your order being placed. The shipping time varies depending on which shipping method you chose. Standard free shipping usually takes 6-12 business days. DHL express shipping takes 3-6 business days. However it can take a bit longer during busy periods due to circumstances out of our control such as delay at customs, so please bear with us! If your order takes longer than it should please get in touch and we’ll look into it immediately.