Shipping & Refund policy

Shipping Policy

We deliver our packages with two different shipping providers STONE-PAK and DHL Express Shipping, depending on your delivery choice. Both curriers are highly reliable and offer real time package tracking.

Shipping Time

Free STONE-PAK Shipping 6-15 business days

DHL Express Shipping 3-6 business days

Please expect longer delivery times in peak seasons (Christmas, bigger sales periods,...).

Shipping Cost

Express Shipping cost: 20 USD for each “Prep Beginner”

                                      40 USD for each “Prep Master”

*(cost of express shipping is calculated by weight) 
DHL Express shipping is available only to this countries: 

Australia, New Zeland, United Kingdom ,USA, Canada, Germany, France, Italy, Spain, Portugal, Sweden, Finland, Norway, Netherlands, Belgium, Denmark, Ireland, Luxembourg, Austria, Poland, Czech Republic, Slovakia, Hungary, Iceland, Jersey, Monaco, Singapore, Japan, Korea, Thailand, Estonia, Greece

 

Dispatching Time

We aim to dispatch orders within 5 working days.  

After your order is shipped, you'll receive a 'Shipping confirmation' email containing a tracking code of your package. 

VAT

Depending on the laws in your country you might have to pay a small fee for VAT. The buyer is fully responsible for this fee cost by the jurisdiction in your country. 

 

Return Policy 

We're sure you're going to love your new Karma Bento, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to help@karmabento.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please keep in mind that we are not able to directly return the money so if you decide you would like to do return we can do it once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

If you decide to return the purchased products, send us an email at help@karmabento.com and send your items to: 

Shenzhen CNstorm Co.,Ltd.warehouse

1st. Floor, Building 3
Yongqi Technology Park
Yintian Industry Zone
Xixiang
Bao'an District
Shenzhen
Guangdong Province
518101
China 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

In an unlikely event that you receive a flawed product, please send us an email help@karmabento.com with images documenting or video documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place or refund the money.